Effective Date: May 06, 2026 | Version 1.0

Grievance Redressal Mechanism

In compliance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, Business Growth Consultancy has established a Grievance Redressal Mechanism.

Grievance Officer Details

Name: Akhill M
Email: help.bgc@gmail.com
Address: OPPOSITE ST. XAVIER’S SCHOOL, B-301, RAHEJA RESIDENCY, AVANTI VIHAR, Raipur, Raipur, CT, 492001
Phone: +918249777973

How to File a Grievance

1. Send an email to help.bgc@gmail.com with the subject line “Grievance – [Your Order/Issue Number]”
2. Include the following details:
   • Your full name and contact information
   • Order number (if applicable)
   • Detailed description of the grievance
   • Supporting documents or screenshots
   • Expected resolution
3. You will receive an acknowledgment within 48 hours

Resolution Timeline

• Acknowledgment: Within 48 hours of receiving the grievance
• Investigation: 7-15 business days
• Resolution: Within 1 month from the date of receipt

Escalation

If you are not satisfied with the resolution provided by the Grievance Officer, you may escalate the matter to:

• The National Consumer Helpline: 1800-11-4000 (Toll-free)
• Online Consumer Complaint Portal: consumerhelpline.gov.in
• Consumer Forum/Commission as per the Consumer Protection Act, 2019

Applicable Laws

This grievance mechanism is established in accordance with:

• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020
• Information Technology Act, 2000
• Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

Disclaimer

While we strive to resolve all grievances satisfactorily, certain matters may require additional time due to their complexity or third-party involvement. We appreciate your patience and cooperation.